PERSON-CENTERED CARE

Loch Lomond Villa's person-centered approach means providing individualized care for all residents and applying the highest standards of care to everything we do. We are focused on the elements of care and support that matter most to residents and their families.

In October of 2019, Loch Lomond Villa was re-certified and was awarded Gold Certification for Excellence in Person-Centered Care by Planetree International. This Person-Centered Care Certification recognizes Loch Lomond Villa's achievement and innovation in the delivery of person-centered care. Loch Lomond Villa is one of only 90 healthcare organizations worldwide to receive the Person-Centered Care Gold Certification since the program's launch in 2007, and the world's 2nd largest Gold Certified Continuing Care Community!

Gold Certification for Excellence in Person-Centered Care represents the highest level of achievement in person-centered care, based on evidence and standards. Person-Centered healthcare prioritizes the active participation of residents, and their families throughout the healthcare process with an emphasis on partnership, compassion, transparency, inclusion, and quality. This Gold Certification signals to our residents, and community that we are an organization where staff partner with residents and families, and where resident and family comfort, dignity, empowerment and well-being are prioritized as key elements of providing top quality clinical care.

"This achievement re-asserts Loch Lomond Villa as an exemplary model of person-centered care in action. It is a testament to our organization's staff and leadership, each of whom has played a crucial role in integrating person-centered practices, attitudes and values into their day-to-day work, and into their interactions with residents, family members and colleagues. To me, re-certification signals that Loch Lomond Villa's excellence in person-centered care isn't momentary, but a lasting way of being, doing and caring. Congratulations to every member of our team for their part in making this exceptional organization, just that - exceptional!" - Cindy Donovan, CEO, Loch Lomond Villa, Inc.